Frequently Asked Questions

How do I contact customer service?

We are available through online chat, social media, email or phone. You can contact us. We would love to speak with you and help you out with any questions or concerns. We want our customers to be happy!

RETURNS

What if my item is defective?

We stand behind our products and know that we offer only the best in fashion jewelry, but in the event that you do receive a defective item please contact us. We have a different policy for defective items that you can find on our policy page here.

Can I shop Stones&Sparkles locally?

Yes! We would love for you to make an appointment to shop with us in Maruapula, Gaborone, Botswana. Our dedicated style team can help you find just what you are looking for. If you aren’t local but still want a style consultation we can do that by Skype. For consultations contact us.

Are you on social media?

Yes we are on Facebook and Instagram. We would be happy to serve your from those platforms.

What are the shipping methods you provide?

We only ship through our courier partner DHL. DHL is a reliable courier service and hence we work with them.

For Botswana Customers; Pickup services from the warehouse are available.Strictly on appointment or prearranged terms.

Do you offer loyalty rewards?

Yes we do. We will soon start our loyalty rewards.

How often do add new jewelry to the site?

Every 3-4 months we add our new stock so keep an eye on our new products page.

 

How do I return my purchase?

We’re sorry your purchase did not work out! We have made returns simple for you through our MyAccount. For details on how to return your purchase please visit our policy page here.